See them slipping before they cancel.
Attendance, logged sessions and check-ins roll up into an adherence score. When a client goes quiet, a flag is raised, a task lands with their coach, and an automation can reach out. The dashboard shows who needs you today.
- JWJames WhitfieldOverdue check-in · 9 daysHigh
- KMKarim MansourMissed 3 sessionsHigh
- SASara Al AminAdherence dropped to 40%Medium
Retention and automations, in detail
Adherence per client over 7, 30 and 90 days, ranked, with streaks.
Churn-risk scores recomputed every night from attendance, logged sessions and check-ins — broken into the reasons behind each score, not a black box.
Risk flags for missed sessions, reported pain, poor sleep and more, with severity.
An at-risk list on the coach and owner dashboards with one-tap reminders.
Tasks for coaches: call, message, review plan, adjust program, with due dates.
Automation presets: daily check-in, weekly review, weigh-in, photos, missed-check-in nudge, win-back after seven quiet days.
A retention calculator on this site to see what a small gain is worth.
Three steps, every week
Signal
Attendance, session logs and check-ins feed the score. No manual tagging.
Flag
A quiet client is flagged with a reason and a severity, and a task lands with the coach.
Act
Send the reminder, make the call, or let the win-back automation go first.
Straight answers
Does it message clients automatically?
Only through automations you switch on, each with a clear trigger. Nothing runs until you add it.
How is adherence calculated?
From planned versus completed sessions, class attendance and check-in completion over the window you pick.
Can the owner see coach-level retention?
Yes. The team view shows clients, sessions, adherence and at-risk counts per coach.
Related: Client check-ins · Messaging · Program builder · All features
Try it for a week.
Seven days free on coach plans. Gyms can book a demo.